If users have not received their welcome e-mails, you have two options:
1. Re-send to all users who have not yet logged in.
2. Re-send to an individual.
Note: E-mails entered into the system are case-sensitive. The average user e-mail address is all lower case.
1. Re-sending to all users who have not yet logged in
Via Settings > School Directory, select Re-send welcome e-mails.
Choose the user type you would like to send the welcome emails to from the dropdown menu. If you select students, you can also specify a Year Group. After you confirm your selection, the welcome e-mails will be sent out.
Please contact ManageBac support at email@example.com if this feature needs to be reset.
Re-sending to an individual
To re-send a welcome e-mail to an individual user, access their Profile and click the Edit icon.